Service Description
Annex 1 to the Terms of Service — Plan tiers, features, and pricing
Last updated: April 2026
This Service Description is Annex 1 to the Terms of Service and defines the scope of features, plan tiers, and pricing of the GraphCapsule service.
1. Service Description
GraphCapsule is a cloud-based SaaS service for automated backup, archiving, full-text search, and restoration of Microsoft 365 data. The service backs up data from the following Microsoft 365 workloads:
- Exchange Online: Emails, calendars, contacts, tasks
- OneDrive for Business: Files and folder structures
- SharePoint Online: Document libraries and list items
- Microsoft Teams: Channel messages, chat content, shared files
2. Plan Tiers and Pricing
2.1 Pricing Overview
| Starter | Professional | Enterprise | |
|---|---|---|---|
| License fee/mailbox/month | 2.99 EUR | 3.99 EUR | 2.99 EUR |
| License fee/mailbox/year | 32.29 EUR | 43.09 EUR | 32.29 EUR |
| Annual discount | 10% | 10% | 10% |
| Included storage/mailbox | 10 GB | 25 GB | 50 GB (Shared Pool) |
| Overage fee/GB/month | 0.10 EUR | 0.08 EUR | 0.06 EUR |
| Minimum mailboxes | 5 | 10 | 100 |
| Max retention period | 1 year | 7 years | Up to 10 years |
All prices are exclusive of applicable statutory VAT.
For Enterprise customers with more than 500 mailboxes, individual pricing may be agreed upon request.
2.2 Add-on Services
| Add-on | Price | Description |
|---|---|---|
| Backup Shield | 0.03 EUR/GB/month | Geo-redundant replication to a separate EU data center (Finland) with integrated ransomware detection. Applied to total stored data volume. |
3. Feature Matrix
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Exchange Backup (Email, Calendar, Contacts) | ✓ | ✓ | ✓ |
| OneDrive Backup | ✓ | ✓ | ✓ |
| SharePoint Backup | ✓ | ✓ | ✓ |
| Teams Archiving | ✓ | ✓ | ✓ |
| Point-in-Time Restore | ✓ | ✓ | ✓ |
| Basic Search | ✓ | ✓ | ✓ |
| Advanced Search (Facets, Filters) | — | ✓ | ✓ |
| REST API Access | — | ✓ | Full |
| Audit Logs & Compliance Reports | — | ✓ | ✓ |
| Custom Retention Policies | — | ✓ | ✓ |
| Customer-supplied encryption key | — | ✓ | ✓ |
| eDiscovery & Legal Hold | — | ✓ | ✓ |
| WORM Compliance | — | ✓ | ✓ |
| Shared Storage Pool | — | — | ✓ |
| Self-Service Restore / Kiosk Mode | — | — | ✓ |
| Scoped Admin Roles | — | — | ✓ |
| SLA Guarantee (99.9%) | — | ✓ | ✓ |
4. Support Services
| Starter | Professional | Enterprise | |
|---|---|---|---|
| Support channel | Email (prioritized) | Dedicated + SLA | |
| Response time | Best Effort | Within 24h | Within 4h |
| Account Manager | — | Yes | Dedicated |
| SLA Guarantee | — | 99.9% | 99.9% |
5. Storage Billing in Detail
5.1 Storage Metric
Billing is based on Stored GB — the actual amount of data stored after gzip compression and AES-256-GCM encryption. The average compression ratio for emails is approximately 0.55x (45% savings due to high text content).
5.2 Calculation Method
- Included quota: Number of active mailboxes x included storage per plan
- Overage: max(0, current usage - included quota)
- Billing method: Average daily usage per billing period (no peak billing)
- Overage cost: Average daily overage in GB x overage price per plan
5.3 Enterprise Shared Pool
In the Enterprise plan, the included quota is calculated as a shared storage pool. The total quota of all mailboxes forms a flexible pool that is not tied to individual mailboxes. A mailbox can use more than 50 GB as long as the total quota is not exceeded.
5.4 Notifications
| Threshold | Action |
|---|---|
| 80% quota | Info email + dashboard notice |
| 95% quota | Warning email + dashboard warning |
| 100%+ quota | Overage billing begins, notice on invoice |
Important: Backups are never interrupted due to quota overages. Protection of customer data takes priority.
6. Encryption
- All plans: AES-256-GCM envelope encryption applied before data reaches object storage. A per-tenant key encryption key held in the HashiCorp Vault Transit Engine wraps a tenant object key, which in turn wraps a separate data key for every stored object. The storage provider receives ciphertext only.
- Professional and above: the customer can supply their own tenant object key, replacing the platform-generated one for subsequently stored data. Earlier key versions stay resolvable, so existing backups remain readable.
7. Data Storage and Redundancy
- Standard (included): Single-region S3 object storage with provider-level 3x replication. Protects against hardware failure.
- Cross-Region Replication (add-on): Asynchronous mirroring to a secondary region.
- BYOB (Enterprise add-on): Encrypted copy to customer-owned S3 bucket.
All data is stored exclusively in EU data centers — primary storage in Germany, secondary storage in Finland.
8. Service Level Agreement (SLA)
Professional and Enterprise plans include an SLA guarantee of 99.9% monthly uptime. For details on SLA credits, see Section 9 of the Terms of Service.
Contact
For questions regarding this Service Description, please contact: